Privacy Policy Mateslots Casino

Your privacy matters to us at Mateslots, and safeguarding your personal data is built into everything we do. This Privacy Policy sets out what information we gather during your time on our platform, the reasons behind that collection, the measures we take to keep it safe, and the rights available to you. We recommend reading it in full before registering an account or making your first deposit.

1. What personal data we collect

To give you access to our platform, keep it running securely, and stay compliant with applicable laws, we gather the following categories of information:

• Identity details: full name, date of birth, home address, and contact information;
• Account data: login credentials, saved preferences, and your transaction history;
• Financial information: banking details, card information, and records of deposits and withdrawals;
• Play history: wagers placed, games accessed, and session logs;
• Device and connection data: IP address, device model, operating system, and approximate location;
• Identity verification records: ID documents and proof of address needed for KYC/AML checks;
• Correspondence: records of any messages exchanged with our support team.

Cookies and third-party tools may also be used to gather data on how you browse and use our site. A portion of this information is collected automatically simply by visiting or engaging with our platform.

2. Why we process your data

Your information is used for the following purposes:

• Setting up and maintaining your account;
• Handling payments and withdrawals safely;
• Complying with gambling regulations, fraud-prevention rules, and anti-money laundering laws;
• Maintaining a secure, fair, and functioning platform;
• Reaching out to you regarding your account, service updates, or promotional offers;
• Identifying and stopping fraudulent or abusive activity;
• Enhancing how our services perform and function.

3. Legal grounds for processing your data

We process your data only where the law permits it, relying on one or more of these grounds:

• Performance of a contract: delivering the services you registered for;
• Compliance with legal obligations: fulfilling requirements set by applicable laws and regulations;
• Legitimate interests: operating and growing our business, preventing fraud, keeping the platform secure, and occasionally sending marketing communications;
• Your consent: obtained in advance for specific communications or optional features.

4. Who we share your information with

Your data is shared only where necessary and always under appropriate safeguards, potentially with:

• Payment processors, analytics providers, and technical support partners;
• Legal or regulatory bodies, where legally required.

Where your data crosses into another region, we put safeguards in place — such as standard contractual clauses or equivalent protections — to keep it secure.

5. How long we keep your data

Personal data is retained only for as long as it serves the purposes described in this policy. Financial and identity-verification records are the exception — these must be kept for at least five years under AML and related regulatory requirements. Other categories, including support correspondence and technical logs, are kept only as long as needed to resolve your query or maintain platform security, after which they are securely erased or anonymized.

6. Your rights over your data

Depending on your jurisdiction, you may have the right to:

• Request access to the data we hold on you;
• Ask for corrections to inaccurate or incomplete records;
• Request deletion of your data or restrictions on how it’s used;
• Object to specific processing activities;
• Receive your data in a portable, machine-readable format;
• Withdraw any consent you’ve previously given.

To submit a request, reach out to us at [email protected]. We may ask you to verify your identity before acting on it. If our response doesn’t resolve your concern, you’re also entitled to raise the matter with your local data protection authority.

7. How we protect your data

We rely on a combination of technical and organizational measures — including encryption, access restrictions, and ongoing monitoring — to keep your data secure. Access is limited strictly to authorized staff and partners, and only for approved purposes.

8. Updates to this policy and age requirements

Should this Privacy Policy be revised, the updated version will be published here, and where appropriate, we’ll notify you by email or through the platform.

Our services are restricted to users aged 18 and above. Should we discover that data has been collected from someone under this age, it will be deleted without delay.

9. Cookies and tracking technologies

Cookies are used on our platform for several purposes:

• Ensuring the website functions correctly;
• Remembering your preferences;
• Gaining insight into how visitors use our site;
• Delivering content or offers tailored to you.

Cookie preferences can be managed directly through your browser settings.