Responsible Gaming

GENERAL

Gambling at an casino Mateslots should always stay within the realm of entertainment. That said, a portion of players lose the ability to stay in control while playing. Before you start, it’s worth remembering that gambling should never be treated as a way to earn income or pay off debt. Keeping an eye on both the time and money you spend at an online casino each day is a good habit to build.

If you notice you’re spending more than you can afford, or gambling has begun to interfere with your daily life, we recommend looking into a few protective steps — setting Personal Limits on your account, applying for Self-Exclusion, or reaching out to independent support organisations.

PERSONAL LIMITS

To support responsible play, we provide a Personal Limits feature that lets you cap how much you deposit, lose, wager, spend on a single game, or use across your account overall. You’ll find this option inside your account under the “Personal Limits” section.

You can adjust your limits at any time. Lowering a limit takes effect right away, while raising one requires email confirmation and can only happen once the current limit period has run its course — this safeguard is in place to prevent impulsive changes. For any questions or help with Personal Limits, reach our support team at [email protected].

Deposit Limit. Caps how much you can deposit within a day, week, or month.

Loss Limit. Caps how much you can lose within a day, week, or month. Note that this is calculated against your original deposit, not against any winnings tied to it. For instance, if you deposit €50 and set a €10 Loss Limit, then go on to win €1,000, you could still lose more than €10 of that €1,000 balance — the limit tracks the deposit itself, not the winnings generated from it.

Wager Limit. Caps the total amount you can wager within a day, week, or month.

Cooling-Off Limit. Lets you pause your account for a set period. During this time, deposits are blocked and you won’t receive any promotional offers, though you’re still able to withdraw your remaining balance. The Cooling-Off period starts immediately and your account reactivates automatically once it ends.

Self-Exclusion Limit. Lets you disable your account for a fixed period of your choosing. Once activated, your account is immediately suspended, promotional offers stop, and both deposits and withdrawals are blocked for the duration. Your account reactivates automatically once the period ends.

Session limit. Lets you cap how long you play in a single session. This restriction applies instantly, and reaching the limit logs you out automatically. Sessions can be capped anywhere from 6 to 1,000,000 minutes.

SELF-EXCLUSION BY REQUEST

You can also reach out directly to our support team at [email protected] to let us know you’d like to stop gambling on the Website, either for a set period or indefinitely. We’ll take the necessary steps to restrict access to your account and ensure you stop receiving promotional materials.

While self-excluded, you won’t be able to log in or request a withdrawal of any remaining balance on your own. Instead, contact our support team at [email protected] to arrange the withdrawal — they’ll get back to you within a reasonable timeframe with the details and help you complete it.

Keep in mind that being self-excluded doesn’t exempt you from any verification steps the casino requires before releasing funds. Any remaining balance will be paid out in line with the casino’s standard limits.

EXTERNAL HELP

The following organisations are available for consultation and support:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

PROTECTION OF MINORS

Only players aged 18 and over are permitted on the Casino, and we use every available method to prevent minors from registering or playing on our Website. We reserve the right to request proof of identity, and access will be denied immediately if a player is found to be under the legal age.

That said, given how widely accessible the internet is, we recognise that underage individuals may still find ways to register and play at online casinos. We strongly encourage parents to take an active role in keeping children away from gambling websites, and dedicated software exists to help with this. More information is available through the following resources:

• CyberPatrol
• GamBlock®
• Solid Oak Software
• Net Nanny
• BetStop