Support & Contacts at Mateslots in Australia

Have you tried our FAQ yet? It has tons of info about the site, and answers to most questions about using Mate Slots Casino. A few details on hand before you reach out can cut your resolution time significantly, especially for payment or verification issues. Support will almost always ask for the following:

Your registered email address or username
The transaction ID, for deposit or withdrawal questions
A screenshot of the issue, if it’s technical or payment-related
The bonus code or promotion name, if your question is about a specific offer

What Mateslots Support Can Help You With

The Mateslots support team handles far more than general questions. Most contacts fall into a few common categories, and knowing which one applies to you helps you get a faster, more accurate answer.

Account verification and KYC document checks before your first withdrawal
Deposit and withdrawal issues, including delayed or failed transactions
Bonus terms, wagering requirements and promo code activation
Setting up Personal Limits, cooling-off periods or self-exclusion
Technical issues with the Mateslots PWA or specific games
General account questions, including login and password recovery

Contact Methods

1. Phone Support

Players can reach the support team directly by calling the customer service hotline. Standard call charges may apply based on your provider’s rates.

Phone Number: +61370231587

2. Email Support

Email: [email protected]

3. Live Chat

Live chat is the fastest way to get help. It is available 24/7 through the website.

4. Contact Details

Office Address:

541 High St, Epping VIC 3076, Australia
Phone Number:
+61370231587
Email:
[email protected]

Support Response Times

Response times at Mateslots vary depending on the contact method you choose and how complex your request is. Live chat is built for quick, real-time answers, while email and phone suit more detailed or account-specific queries.

Live chat: typically answered within a minute, available 24/7
Email: usually answered within 24 hours, longer for KYC-related requests requiring document review
Phone: immediate during operating hours, subject to your provider’s call rates

Language Support

Mateslots support agents communicate in English, which covers the vast majority of players in the Australian market. If English isn’t your first language, the live chat function still tends to be the quickest route to a resolution, since agents can adjust their explanations to be as clear as possible.