Terms and Conditions

1. General

1.1 Before you start using Mateslots Casino Australia, take the time to go through these Terms and Conditions in full. Registering a Player Account on the website means you accept and agree to everything set out below.

1.2 The Casino may update these Terms and Conditions at its own discretion whenever necessary. We’ll try to notify players of any major changes by email, but we still recommend checking this page from time to time in case something has changed.

1.3 English is the primary language of the Casino website, and any discrepancies arising from translation will be resolved in the Casino’s favor.

1.4 Registering on this website means you’re providing your personal data to the Controller, who may use it for service delivery, identity verification (KYC), and marketing purposes, including offers and bonuses. This data may also be used across other websites belonging to the Controller. For more on how your data is handled, refer to our Privacy Policy.

2. Who Can Play

2.1 The Casino only accepts players from countries and regions where online gambling is legally permitted. Checking the gambling laws that apply in your jurisdiction before placing any bets is entirely your own responsibility.

2.2 Players must be at least 18 years old, or the minimum legal gambling age set by their jurisdiction of residence, whichever is higher.

2.3 Making sure you don’t breach any laws that apply to you by playing our games is solely your responsibility. Depositing and playing with real money is governed by the laws of your country, and complying with those laws falls entirely on you.

2.4 The Casino may request proof of age at any time and can restrict Website access or suspend a Player Account if this requirement isn’t met.

2.5 Players from the following countries and their territories (“the Restricted Countries”) cannot deposit or play for real money: Dutch West Indies, French Guiana, Haiti, Martinique, Mayotte, Réunion, Japan, Cyprus, United Kingdom, Portugal, Czechia, Georgia, Ukraine, Belgium, Iran, Albania, Estonia, Israel, Hungary, Jersey, Lebanon, Barbados, Spain, Greece, Cayman Islands, Curaçao, Panama, Congo Democratic Republic of the Congo, Lithuania, Wallis and Futuna, Mauritius, Saint Martin (French part), North Korea, Zimbabwe, Jamaica, Cuba, Côte d’Ivoire, Guadeloupe, Angola, Pakistan, Central African Republic, Myanmar, Gibraltar, Nicaragua, Mali, Republic of the Congo, Syrian Arab Republic, Eritrea, Rwanda, Burkina Faso, South Sudan, Ethiopia, Libya, New Caledonia, French Polynesia, Yemen, Somalia, Uganda, Serbia, Iraq, Åland Islands, Norfolk Island, Latvia, Bahrain, Mongolia, Croatia, Thailand, Romania, Hong Kong, Bangladesh, Bulgaria, Nigeria, Malaysia, Antarctica, Tanzania, Tunisia, Chad, Honduras, Macedonia, Andorra, Trinidad and Tobago, Jordan, Egypt, Guam, Bahamas, Western Sahara, Bosnia and Herzegovina, Monaco, Singapore, Cambodia, El Salvador, Liechtenstein, British Indian Ocean Territory, Fiji, China, Christmas Island, Bolivia, Greenland, Faroe Islands, Palestine, Indonesia, Aruba, Benin, Bermuda, Papua New Guinea, Seychelles, South Georgia and the South Sandwich Islands, Vietnam, Taiwan, Ecuador, San Marino, Samoa, Guatemala, Holy See (Vatican City State), Lao People’s Democratic Republic, Dominican Republic, Cook Islands, Tonga, Guernsey, Vanuatu, Virgin Islands, Belize, Montenegro, Oman, Saint Kitts and Nevis, Niger, Gabon, Belarus, Russia, Swaziland, Ghana, Dominica, Burundi, Bouvet Island, Togo, Northern Mariana Islands, Tokelau, Suriname, Saint Lucia, Sri Lanka, Zambia, Paraguay, Botswana, Djibouti, Isle of Man, Saint Pierre and Miquelon, Solomon Islands, Falkland Islands (Malvinas), Senegal, Cameroon, Cabo Verde, Kenya, Kyrgyzstan, Anguilla, Tuvalu, Cocos (Keeling) Islands, Antigua and Barbuda, Guinea, Brunei Darussalam, Bonaire, Tajikistan, Sao Tome and Principe, Madagascar, Heard Island and McDonald Islands, Montserrat, Mozambique, Nepal, Guinea-Bissau, Nauru, Turks and Caicos Islands, Bhutan, Namibia, Kiribati, Malawi, Equatorial Guinea, Saint Helena, Saint Barthélemy, Pitcairn, United States Minor Outlying Islands, Palau, Gambia, Niue, Maldives, Macao, Turkmenistan, Grenada, Micronesia, Timor-Leste, Sint Maarten (Dutch part), Mauritania, Marshall Islands, Comoros, Azerbaijan, Algeria, Slovakia, Armenia, Philippines, Svalbard and Jan Mayen, American Samoa, India, Poland, Afghanistan, Moldova, Iceland, South Korea, Morocco, Costa Rica, Uzbekistan, Venezuela, Turkey, Colombia, the Netherlands, Brazil, USA, Puerto Rico. The Casino can’t guarantee that withdrawals or refunds will be processed successfully if this Restricted Countries policy is breached.

2.6 Players from Sweden are excluded from all bonuses, promotional programs, VIP rewards, and Redeemable Comp Points exchanges. Deposit bonuses are not offered to players from Finland.

2.7 Successful processing of withdrawals or refunds cannot be guaranteed if the current Limitations of Use policy is breached.

2.8 Age Verification Procedure for Bitcoin. To play using Bitcoin, players must prove they are at least 18 years old by submitting a valid ID, passport, driving license, or other accepted document. No deposits or bets are permitted until this verification is complete. Failing to submit a valid document will result in account closure.

3. Availability of Games

3.1 Certain games may not be available in all jurisdictions, depending on the policies of individual game providers, which are subject to change.

3.2 Bypassing a provider’s regional block using a VPN is strictly forbidden and can result in confiscated winnings.

NetEnt

3.3 Absolute Restriction

NetEnt does not permit its Casino Games to be supplied to any entity operating in the jurisdictions listed below without holding the proper licenses — regardless of whether the games are actively being supplied there.

Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

3.4 Blacklisted Territories

NetEnt Casino Games are not offered in these territories:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

3.5 Blacklisted Branded Games Territories

The following NetEnt Branded Games carry extra restrictions on top of the Blacklisted Territories listed above:

3.5.1 Planet of the Apes Video Slot is also unavailable, beyond the jurisdictions in Paragraph 3.4, in:

Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

3.5.2 Vikings Video Slot is also unavailable, beyond the jurisdictions in Paragraph 3.4, in:

Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

3.5.3 Narcos Video Slot is also unavailable, beyond the jurisdictions in Paragraph 3.4, in:

Indonesia, South Korea.

3.5.4 Street Fighter Video Slot is also unavailable, beyond the jurisdictions in Paragraph 3.4, in:

Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

3.5.5 Fashion TV Video Slot is also unavailable, beyond the jurisdictions in Paragraph 3.4, in:

Cuba, Jordan, Turkey, Saudi Arabia.

3.6 The Universal Monsters titles (Dracula, Creature from the Black Lagoon, Phantoms Curse, and The Invisible Man) are only playable in:

Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.

Other Providers

3.7 Players based in Canada cannot access NYX games.

3.8 Players based in Sweden cannot access games by Play’n GO and Pragmatic.

3.9 Players based in Switzerland and Germany cannot access games by Play’n GO.

3.10 Players based in the following countries cannot access Microgaming titles: USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, Philippines.

3.11 Players based in Australia, Austria, Estonia, Greece, and the USA cannot access games powered by Amatic.

4. Available Currencies

4.1 We accept the following currencies: EUR, USD, AUD, NOK, CAD, NZD, JPY, BRL, BTC, ETH, LTC, BCH, DOG, USDT, BNB, ADA, TRX.

4.2 Bitcoin’s value fluctuates with the market, and players should be aware of this. Bitcoin cannot be exchanged for any other currency, including USD or EUR.

5. Fees and Taxes

5.1 Paying any fees or taxes owed on your winnings, as required by the laws of your country of residence, is entirely your responsibility.

6. Game Rules

6.1 Agreeing to these Terms and Conditions confirms that you understand the rules governing the games available on the Website. Checking each game’s theoretical payout percentage is left to your own discretion.

7. Disclaimer of Liabilities

7.1 By gambling on the website, players accept that they are risking their own money. The Company holds no liability for financial losses connected to using the website.

7.2 The Company takes reasonable steps to protect players’ private data from unauthorized access, sharing it only with parties directly involved in delivering gambling services through the website. That said, the Company isn’t responsible for how third parties — such as software providers or affiliates — subsequently handle that data; this falls under those parties’ own terms and conditions, where applicable.

7.3 The Company bears no responsibility for hardware or software issues, poor internet connectivity, or other technical problems occurring on the player’s end.

7.4 Should a wager be confirmed or a payment processed in error, the Company reserves the right to either cancel all affected wagers or correct the error by re-settling the wagers under the terms that should have applied at the time, had the error not occurred.

7.5 If the Casino mistakenly credits your Player Account with a bonus or winnings that aren’t yours — whether from a technical glitch, paytable error, human mistake, or otherwise — that amount remains Casino property and will be deducted from your account. If you’ve already withdrawn funds that weren’t yours before we caught the error, that amount becomes a debt you owe us, separate from any other remedies available under law. You must notify us by email immediately if you notice such an error.

7.6 Neither the Casino nor its directors, employees, partners, or service providers:

• guarantee that the software or Website suit your particular purpose;
• guarantee that the software and Website are error-free;
• guarantee uninterrupted access to the Website and/or Games;
• accept liability for any loss, cost, expense, or damage — direct, indirect, special, consequential, incidental, or otherwise — connected to your use of the Website or participation in the Games.

7.7 Players agree to fully indemnify and hold the Casino, its directors, employees, partners, and service providers harmless against any cost, expense, loss, damages, claims, or liabilities arising from their use of the Website or participation in the Games.

7.8 The Casino has final say on whether a player has broken its rules, terms, or conditions in a way that warrants suspension or a permanent ban.

8. Gaming Account

8.1 Only one personal account is allowed per residence address, household, IP address, or device. Creating multiple accounts may result, at the Casino’s discretion, in the termination of all such accounts and cancellation of related payouts. Players must not share account access with any third party, including minors.

8.2 Any winnings, returns, or bonuses accumulated while a Duplicate Account was active will be forfeited and may be reclaimed by the Casino. Funds already withdrawn from a Duplicate Account must be returned to the Casino on request.

8.3 The website is intended strictly for personal use and must not be used for commercial gain of any kind.

8.4 We reserve the right to call the phone number linked to your account as part of the KYC process, at our discretion. Withdrawals may be paused until verification is complete. If we can’t reach you by email or phone within two weeks of your withdrawal request, your account will be locked due to incomplete KYC verification.

9. Anti-Fraud Policy

9.1 The Company enforces a strict anti-fraud policy. If a player is suspected of fraudulent behavior, including but not limited to:

• colluding with other players;
• developing or using strategies designed to secure unfair winnings;
• committing fraud against other casinos or payment providers;
• disputing or reversing card transactions;
• other forms of cheating;
• submitting forged documents;
• operating two or more accounts;

or is found to have declared bankruptcy in their country of residence, the Company may terminate the Player Account and suspend or cancel any related payouts. This decision rests entirely with the Company, and players won’t necessarily be told why. The Company may also be required to report fraudulent behavior to relevant regulatory bodies.

Should a chargeback occur, the casino reserves the right to:

• charge the player an amount equal to their available balance to cover damages and expenses caused by the chargeback;
• pursue further damages and losses by contacting the player through their registered phone number, email, or other provided methods;
• close the player’s account and forfeit any winnings connected to the incident.

9.2 The Casino may close a Player’s account and refund the account balance, minus any relevant withdrawal fees, entirely at its own discretion and without needing to explain why or give advance notice.

9.3 The Casino has zero tolerance for advantage play. Bonuses and related winnings may be voided if a player attempts to exploit welcome offers or promotions through:

• use of stolen cards;
• chargebacks;
• opening multiple accounts to gain extra promotional benefits;
• submitting incorrect registration information;
• submitting forged documents;
• any other action that could harm the Casino;
• low-risk roulette play, such as placing equal stakes on black/red or even/odd covering 25 or more of the 37 available numbers (note that black/red bets alone cover only 36 of 37 numbers).

9.4 Payments may be withheld if there’s suspicion or evidence of system manipulation. Criminal charges will be pursued against anyone who manipulates or attempts to manipulate the casino system. The Casino also reserves the right to modify or discontinue any games or promotions offered on the Website.

9.5 If a player notices an error or gap in the software, they must avoid exploiting it and report it to the Casino right away. Failing to do so gives the Casino the right to seek full compensation for any resulting costs, including those tied to the failure to report.

9.6 To guard against fraud involving Bitcoin transactions: if a transaction is flagged as replaceable via Opt-in Replace-by-Fee (RBF), the Casino may close the associated account immediately and withhold any winnings.

9.7 Every deposit must be wagered at least once before related funds can be withdrawn. If multiple deposits are made without any gameplay in between, the combined total must be wagered before withdrawal. Where money laundering or other fraud is suspected, the Casino may require deposits to be wagered up to three times.

9.8 We’ll make reasonable efforts to reach you regarding a withdrawal, but if we can’t contact you by email or phone within two weeks of your request, your account will be locked due to incomplete KYC verification. Winnings — whether from bonus play or real funds — may be forfeited if the required KYC documents aren’t submitted in full within 40 days of the request.

9.9 The casino is not a financial institution and should not be treated as one. No interest accrues on your account balance, and no currency conversion or exchange services — including fiat-to-crypto — are offered at any time.

10. Depositing

10.1 Reach out to support at [email protected] to find out which payment methods work best for your country of residence.

10.2 Deposits made through third-party accounts are not allowed. All deposits must come from a bank account, card, e-wallet, or other payment method registered in your own name. If our security checks reveal a violation of this rule, your winnings will be confiscated and the original deposit returned to its rightful account holder. The Company bears no responsibility for funds lost through third-party deposits.

10.3 The minimum deposit amount is €20 or its equivalent. Maximum deposit amounts vary by payment method and will be shown when you select one.

10.4 Because of how cryptocurrencies work, deposit limits can’t be applied to payments made via the Cryptoprocessing system. If you’d like to limit your gambling activity, please use a different payment option.

11. Withdrawal Policy

11.1 The minimum withdrawal amount is 20 EUR/USD (200 NOK, 30 CAD/NZD, 90 PLN, 1,500 RUB, 2,400 JPY, 140 BRL, 0.00043 BTC, 0.007 ETH, 0.066 LTC, 0.017 BCH, 40 DOG, 20 USDT). Maximum withdrawal amounts depend on the payment method chosen and will be displayed accordingly. If a requested withdrawal exceeds a payment system’s limit, it will be paid out in installments.

11.2 The Casino may be required to report certain player actions to relevant regulatory bodies.

11.3 The Website processes payouts via Original Credit Transfer (OCT) for Visa and Payment Transfer for Mastercard. These require that the card isn’t a corporate card and was issued in a supported country.

11.4 Even in supported countries, successful card payment processing can’t be guaranteed, since issuing banks may block or reject transactions at their own discretion.

The Website’s internal operating currency is Euro. If you transact in a different currency, the amount charged to your card may be slightly higher than shown, due to currency conversion on your bank’s or the Casino’s end.

11.5 The Casino may transfer funds via a different method than the one specified by the player, if circumstances require it.

11.6 Withdrawal requests are typically processed within 0 to 24 hours depending on the payment method, though some e-wallets can take up to a day.

11.7 The maximum withdrawal from sign-up free spins is 50 EUR/USD (500 NOK, 75 CAD/NZD, 200 PLN, 3,750 RUB, 300 BRL).

11.8 Mystery Drops winnings aren’t progressive jackpots and can’t be withdrawn in a single full payout. They’re capped at 2,500 EUR/USD daily and 12,000 EUR/USD monthly (or the fiat equivalent).

11.9 The standard weekly withdrawal limit is 3,000 EUR/USD (or equivalent, including BTC), with a monthly limit of 15,000 EUR/USD. Progressive jackpot winnings are always paid in full.

11.10 VIP-club members have a weekly withdrawal limit of 5,000 EUR/USD and a monthly limit of 20,000 EUR/USD (or equivalent, including BTC).

11.11 If you deposited via credit or debit card and your withdrawal amount is equal to or less than what you deposited, we may return it to the same card. Any amount exceeding your original deposit will be paid via an alternative method.

11.12 Identity verification prior to payout may delay a withdrawal by up to 72 hours. If false personal information is discovered, the Casino may cancel all bets and winnings and close the account. Players will be notified by email in such cases.

11.13 The Website’s internal operating currency is Euro, so transactions in other currencies may result in a slightly higher amount charged, due to conversion costs from your bank or our payment processor. Bank Transfer payouts in USD aren’t available, and all Bank Transfer payouts generally take three working banking days.

11.14 Bank transfer withdrawals may occasionally incur additional charges from intermediary banks. These charges are outside the Casino’s control and, based on our experience, are typically capped at around EUR 16.

11.15 The Casino isn’t a financial institution — your account balance won’t earn interest, and no conversion or exchange services are provided at any time.

11.16 Any costs arising from the refund process are the player’s responsibility.

12. Dormant Accounts

12.1 An account is considered inactive after 12 consecutive months without a login or logout. Inactive accounts with a positive balance may be charged a monthly administrative fee of 25 EUR (or the equivalent, or the remaining balance if lower).

12.2 You authorize the Casino to deduct this fee at the start of each month the account remains inactive, beginning the month after inactivity is confirmed. The fee stops once the balance reaches zero or the account is reactivated.

13. Expiry Period

Any claim connected to these Terms and Conditions or a Casino service must be filed within one year of the claim arising.

14. Refund Policy

14.1 Refund requests are only considered within 24 hours of the transaction in question, or within 30 days if a player believes someone else accessed their account.

14.2 For deposits made via credit card, we may pay withdrawal requests as refunds up to the total deposited amount. Any excess above that amount will be paid via an alternative method.

14.3 Before processing a refund, any bonuses and winnings in your balance will be deducted first.

14.4 If a credit card deposit or withdrawal is deemed a security or legal risk by our payment processors or the Casino, we’ll refund the transaction to the original card and notify the relevant authorities and parties.

14.5 Any costs from the refund process fall on the player.

To ask about a refund, contact support at [email protected]. You may be asked for a photo of your ID, a screenshot of your payment system, and proof of your current address (additional documents may also be requested). We may also call the phone number on file as part of KYC verification, and withdrawals may be paused until this is complete. If we can’t reach you within two weeks of your withdrawal request, your account will be locked due to incomplete KYC. Refund payouts typically take 5-7 banking days.

15. Complaints

15.1 You’re welcome to contact our customer service team, following the instructions on the Website, to raise any complaints about our services.

15.2 Complaints are first handled by support and escalated within the Casino if not resolved immediately. You’ll be kept reasonably informed of the complaint’s progress.

15.3 Only the account holder can raise a complaint — it cannot be assigned, transferred, or sold to a third party.

15.4 The Casino will dismiss any complaint handled by someone other than the original account owner.

15.5 In any dispute, server logs and records serve as the final authority. If there’s a discrepancy between what appears on your screen and what the game server recorded, the server’s record takes precedence and is considered final in determining the outcome.

15.6 We’ll use the contact details on file in your Player Account to reach you regarding any dispute.

16. Non-Transferability

You may not assign, pledge, or transfer any claims arising from these Terms and Conditions, use of the Website, or participation in the Games, without the Casino’s consent. This non-transferability clause, based on article 83 Paragraph 3.4 of Book 3 of the Civil Code, covers the transfer of any assets of value — including account ownership, winnings, deposits, bets, and related rights or claims, whether legal, commercial, or otherwise. It also extends to encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation, or gifting involving a fiduciary or any other third party, company, or individual, in any form.